Privacy Policy

Ninja Health values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our Ninja Health platform, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Ninja Health of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If at any point in time Ninja Health decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to Ninja Health, and it governs any and all data collection and usage by us. Through the use of www.ninjahealth.org, you are consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Ninja Health does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following:

• What personally identifiable information is collected from you through our website / Ninja Health platform;
• Why we collect personally identifiable information and the legal basis for such collection;
• How we use the collected information and with whom it may be shared;
• What choices are available to you regarding the use of your data; and
• The security procedures in place to protect the misuse of your information.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you choose not to do so, we reserve the right not to provide you with services.

In addition, Ninja Health may have the occasion to collect personal demographic information, such as age, gender, race, insurance plan / product information, and healthcare related gap-in-care needs which will assist us in providing and maintaining appropriate management efforts and drive quality outcomes.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

• To assist with overall management of healthcare value-based care contract management;
• To better understand your healthcare needs and provide you with services to assist with your overall healthcare needs;
• To fulfill our legitimate interest in improving our services;
• To send you informational SMS messages to assist with your healthcare management when we have your consent to do so.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the existence of your consent; and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

Ninja Health may collect and may make use of personal information to assist in managing your healthcare needs and to ensure delivery of the healthcare services that may be available to you from your Primary Health Care provider.

Ninja Health may also be in contact with you with regards to scheduling healthcare appointments to address healthcare needs, provide scheduled appointment information, and outreach related to missed or rescheduled appointments.

Disclosure of Information

Sharing of customer’s data to third party, partners, affiliates, or subsidiaries is not allowed even if consented by the customer. Ninja Health will not share data obtained through SMS.

Ninja Health may not use or disclose the information provided by you except under the following circumstances:

• As necessary to facilitate services for healthcare needs;
• In other ways described in this Policy or to which you have otherwise consented;
• In the aggregate with other information in such a way so that your identity cannot reasonably be determined;
• As required by law; or in response to a subpoena or search warrant;
• To outside auditors who have agreed to keep the information confidential;
• As necessary to enforce the Terms of Service;
• As necessary to maintain, safeguard and preserve all the rights and property of Ninja Health.

Non-Marketing Purposes

Ninja Health greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as addressing healthcare needs and follow-ups).

Children Under the Age of 13

Ninja Health’s website is not directed to and does not knowingly collect personal identifiable information from children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to www.ninjahealth.org. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Ninja Health will continue to adhere to this Policy with respect to any personal information previously collected.

Text Messaging Terms of Use

You agree to receive informational / customer support messages from Ninja Health. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at www.ninjahealth.org. You can opt out at any time by replying STOP.

Links to Other Websites

Our website does contain links to affiliates and other websites. Ninja Health does not claim nor accept responsibility for any privacy policies, practices and / or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

Security

Ninja Health takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. personally identifiable health information), that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, outreach to schedule appointments, sending SMS messages for healthcare needs) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

Acceptance of Terms

By using this website or opting in to receiving SMS Messages, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites or services related to SMS messaging. In addition, your continued use of our website or communication via SMS Messaging following the posting of any updates or changes to our terms and conditions shall mean that you agree to and accept such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our Ninja Health platform, please feel free to contact us at the following email, telephone number or mailing address: